Exceptionally helpful and straightforward service department.
Best auto dealership I've found for both sales and service.
I've recently gone through the arduous process of purchasing a new car for the second time in less than six months. This time I was replacing my 2013 VW GTI with a 2018 model. Although I'd been very satisfied with my service experience for my 2013 vehicle, I thought it would be a good idea to shop around and see what other dealers could offer. Furthermore, I knew from checking the internet that Auburn VW did not have the color available in the trim I wanted. Long story short, I spent a couple of weeks traveling to four other dealers, three of which are closer to my home (Fox Island) than Auburn VW. Two dealers were reasonable to deal with in preliminary discussions but neither had in stock or said they could locate a color/trim combination I wanted. Each suggested I select a vehicle they had on their lots. One of the other dealers finally agreed to meet the price I offered but then added $600 in virtually worthless mandatory "accessories" to the price. (Try googling "VIN window etching" and you'll find it's a notorious dealer scam. The 21st century version of "undercoating.") Another dealer informed me that I must be mistaken about the trim I specified and that no one could possibly sell me the model/trim I wanted for the price I had already been offered by another dealer. He offered to show me the invoice of the model he had in stock to "prove" his point. (Another common dealer ploy. The "invoice" cost is a largely meaningless figure.) Before going any further, I decided to check with Auburn VW and speak to Austin Martin. Austin had shown me several SUV's when I was shopping earlier this year. We decided against purchasing one of those vehicles but Austin was so helpful, friendly, and took our decision in such good humor that I felt I should give him another chance. Austin offered to beat the best offer I had received and though he did not have the color I wanted he offered to find a vehicle that met my specs. Three hours later he called to say they had located one at another dealer and would trade for it if I wanted the car at the price we'd discussed. My wife and I went to the dealer the next day. The car had been delivered from the other dealer as promised. Now only one hurdle remained. The dreaded discussion with the Finance guy. I've been through it before. A long winded hard sell presentation of various "options" that were on special for ONLY that day. Sign now or lose out. Surprise! Although we were offered some additional warranty coverage, when I said I'd like to think about it, I was told that was fine. Just get back to the dealer if we decided we were interested. The entire discussion was over in fifteen minutes including the paperwork. I've purchased many automobiles over the last 45+ years. I've never had such a pleasant, not to mention simple, experience. I'd heartily recommend Auburn Volkswagen for sales and service in general and Austin Martin in particular. It is a class outfit.
I went in to ask if they had wheel lock keys that might fit the locks I don't have a key for. Tyler A helped me out for free! He's such a sweet guy. He put the wheel locks I purchased from their online site back on the wheels for me too.
Amazing customer service. My salesman was Kevin, and he was extremely friendly, not pushy, and even offered to buy my mom and I coffee on our test drive. I test drove a new Tiguan and loved it, but the color/trim level I wanted was not on the lot. Spencer (sales manager I believe) found EXACTLY what I wanted (and I’m hard to please lol) at another dealership and had it brought down for me the very next day. The whole purchase from start to finish was fast, easy, and enjoyable. I would highly recommend Auburn VW to anyone. LOVE LOVE LOVE my new Tiguan.
Leave Us A Review