I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ.
We went into the dealership with a specific car in mind. We drove the car and afterward there was no pressure and nothing else except continual listening to our needs and what we were wanting next. Brandon was smart, intuitive, supportive and made the entire experience warm and heart-felt, We don't buy cars very often and the service and support was outstanding. Thanks. We will be back.
If you get the chance to visit Auburn VW then ask for EJ. He is the best! I worked with him remotely to purchase a Golf R. I do not live anywhere close to Auburn so I didn't have time to make the drive out to talk to anyone. EJ helped me remotely, answering all my questions and concerns. Once I decided to purchase the car, EJ quickly flagged the car as sold to prevent another salesman from showing the car to someone else on the lot. He sent me all the paperwork overnight, I signed it, sent it ...
Auburn VW is a great place to purchase a vehicle everyone was friendly and easy to get along with no serious pressure from them to purchase a vehicle.
My experience with Auburn VW began with my grandma looking to buy a newer car than she had been driving for for the past fourteen years. She wanted something reliable and something that got better fuel economy. I had just purchased a VW Golf TDI and couldn't stop recommending it to her. She decide that a Jetta was worth a look and a test drive, so I took her to Auburn VW to do just that. We arrived and were greeted by Jack D. He showed us some options and we decided on one of the many Jettas on ...
I was thoroughly impressed with the customer service I received at Auburn Volkswagen today. I just leased my second VW, and the process couldn’t have been any smoother. I was in and out of the doors within an hour and a half. Brad Shores is truly amazing at what he does, from the personal connection to his professionalism he’s an all around great guy to work with. He was able to get me the best possible deal around. I’m truly thankful I was able to work with #bradthevwguy.
Auburn VW has the best staffed parts department I've ever encountered. Zeb is not only a veteran in his trade, but he is an enthusiast as well, which lends greatly to his ability to deliver accurate, fast and overall professional service. He has been helping me source parts for my various VWs for years now, and is always a pleasure to work with. I wouldn't hesitate to get a car from Auburn either, as I finally did this last April. Salesman Mike Yule is an asset. Mike and Mary both took very good care of me, and got ...
I bought a 2014 Passat from Josh Hawes. I called about this particular car. I saw it advertised on their website. Josh made sure the car was ready for viewing when I arrived. His knowledge of this Passat, and all of the inventory on their lot is flawless. He goes beyond to make sure you get the the exact car and features you want. You cannot go wrong with Auburn Volkswagen and working with Josh Hawes!
We have purchased a car here and they were extremely accommodating, patient, and stood by their word! I highly recommend this dealership. The service department is helpful and timely, and trade-ins here are a breeze!
I recently sold my car to Auburn Volkswagen. Rickey Peterson was the acquisition specialist. The whole experience was so easy that I could hardly believe it. I listed my car through my bank's online car sales service and was very up front about the car's condition (some light scratches on the exterior). The best quote came from Auburn Volkswagen. When I took the car in to be inspected, Rickey had the paperwork ready, there was zero haggling, and he honored the quote to the dollar. The whole process took about 20 minutes. I've never had such a stress-free ...
I have purchased two cars from Auburn Volkswagen in the past three years. The only time I've ever used another dealership in Washington I've regretted it! There has never been a bad visit to Auburn Volkswagen in my experience. The staff and sales personnel are always courteous and helpful without being pushy or bothersome. I have purchased both vehicles from Rickey Peterson, in both instances he was very helpful in my decision making process, courteous, and understanding. All the while making me feel at ease with the car buying process and most importantly, making it a fun experience. ...
This is my 2nd time buying from Auburn VW. Both times I have worked with Ricky and have received nothing but the best service. They always go out of their way to make sure their customers are happy. I will definitely be back a 3rd time.
I bought a used Jetta from this dealership and had a great experience. Every one of their employees have been a pleasure to work with. From sales, financing and the service department. They are quick, helpful and friendly. They went out of their way to find the perfect car for me and the best financing option, considering my situation. I definitely would recommend. Ask for Rickey Peterson!
Working long distance with Alison Charbonneau at Auburn VW to secure the exact color and trim package on my new Golf was as good as it gets. My initial email inquiry resulted in an prompt exchange with Alison - she was so helpful in managing a long distance purchase at a great price on a hard to find color/TDI 2015 Golf combo. She managed the process well by provided everything needed to prep the paperwork and keep me informed on progress as the car was in transit to her dealership. She surprised me again by personally picking me up from ...
This dealership was honest and very friendly. They helped me find exactly what I was looking for. I test drove four different models that Volkswagen offers and my salesman Rickey helped me find just what I was in the market for.
Rickey is the best! He really listened to my needs and wants and found the perfect car for me, and I'm pretty picky! He was honest, ethical, friendly and I knew he had my back every step of the way. I live in Olympia but I'm so glad I chose Auburn VW!
Brian Watson went over and above to provide us with excellent customer service, he answered all of our questions. We absoulutely would recommend him and Auburn VW to all of our friends.
Great customer service, Rickey knows his vehicles and also knows how to treat his customers. One of the best purchasing experiences I have ever had.
Rickey Peterson provided me with excellent customer service and he had top notch answers and suggestions to any and all of my concerns. I would definitely recommend him as well as auburn vw to all of my friends.
Brad Shores provided EXCELLENT service in selling my wife and I a VW Sport Wagon. His product knowledge, personality and ability to listen led us to a first VW purchase despite our original plan to buy another brand. Not only did we learn a ton about German engineering but we also benefitted from his ability to connect what car features we needed -- i.e .very good mileage, reliability, and that our family of 5 with soccer equipment and gear will comfortably fit. What began as a test drive of multiple cars led us to a really cool, well made, double ...
Outstanding customer service!! He knows what hes doing and talking about and wants the best for his customers. I won't go to another dealership thanks to Rickey being so helpful!
Easiest process of purchasing a car that I've ever encounter. Almost the entire process was done online via emails. No hidden tricks, no pressure. I did my homework on both purchase price and trade in value. I told Rickey what I was looking for and for how much I was willing to pay and he found the vehicle for me that day. Within hours I was driving home in my new vehicle...and for hundred less than I had anticipated! I won't ever buy from anyone else!
When you walk into Auburn VW it feels alive with energy! Everyone is friendly, salespeople are knowledgeable and passionate about their brand (which is proven cause they all drive VW's). Not a high pressure dealership, feels more upbeat than any dealership I've worked with. Would highly recommend purchasing your next vehicle at Auburn VW. The service department is as friendly as the sales floor. The service writers are smart VW advocates who exercise great patience in finding the cure for your ailing car. Their prices are beyond fair, not many surprises come about when the vehicle is being ...
The crew at Auburn VW are fantastic and treat you like family. They truly care about getting you into the right vehicle and taking care of it. The service department is great as well at getting out of warranty items covered after expiration of the warranty. The employees all seem to love working there and stay year after year.
was one of the best experience in buying a vehicle from a dealer I ever had. Looking forward to working with Ricky and them again.
Best car buying experience EVER! Rickey Peterson and the finance team made it super easy to buy, they saved me thousands, and played no games. Rickey and Auburn VW will always get my business. Highly recommended.
Since this was my first "real life" purchase (I just graduated from UW), I was very picky as to what kind of car/options to get, but my price was firm. Ricky at Auburn VW made it incredibly simple on me and got me the best price possible! If you're looking for your 1st car or your 10th, I highly recommend calling up Ricky and he'll have you in a new car in no time and both you and your wallet will thank him!
Rickey Peterson is so easy to work with. He answered all my questions and we had a lot of fun. I highly recommend Auburn Volkswagen. I thought it would be a lot more stressful in buying a new car.
One of the main reasons I went to Auburn Volkswagen for my new car was the overwhelming recommendations of a friend, who also purchased not one, but two new cars through this dealership. Service after the sale is extremely important to me, as I am also in sales. I have never been disappointed in the friendliness, courtesy and knowledge of the staff. I really feel that they care about my concerns, and always see that my questions are answered quickly and honestly. My next car will be a VW, and I will certainly buy it at Auburn Volkswagen!
This dealership treated us with respect and they are very professional throughout the entire process. The level of customer service they provided was excellent. This dealership vowed to take care of their customer even after they sold the vehicle. So far they are true to their words.
I have given you a "5" rating because the service, expertise and knowledge of your cars and your competition was exemplary. I have never been treated so respectfully at any other dealership and will continue to come to Auburn VW for service on my new car and will recommend your dealership and Volkswagen, which has the best made cars, to anyone who asks me. Thanks for a terrific experience. I love my new Tiguan.
I always expect, and receive, great service from Auburn VW! They work fast and have always gotten the job done for me. I could not be happier with this dealership (except if it moved up to Seattle!). I will take the 30 minute drive to do business with them. I highly recommend them!
I bought a Passat at Auburn VW and the sales process was very smooth and easy. Good team. I also loved the service department. They made the purchase completely worth it. The loaner car process was always very helpful so I could drop the car off the night before.
Rod was so wonderful to work with. I bought my Touareg from this dealer 14 months ago and while there are plenty of dealers closer to me in Seattle not only was it cheaper to buy the vehicle in Auburn it was also cheaper to have the service done in Auburn. It really only takes 25 minutes to get there from Seattle and I was pleasantly surprised that the quote they provided me was 15% less than the dealership here in Seattle. Then when my wife picked up the car it was less than the quote yet all work was preformed. Again, while ...