I was a outstanding service, from the second I came in Jaden went above and beyond, so good that we were able to have a test drive and the loan process so quick it was crazy. Jaden is dedicated and made sure that we were helped in anyway possible.
Had to get a new car unexpectedly, ended up really liking and getting a 2019 Tiguan. The whole Auburn VW team was super helpful, and especially EJ was great to work with. We visited a lot of other dealerships in the area, and were definitely treated the best here.
EJ helped me get into my new Jetta R Line and helped me get it perfectly in my monthly budget! I would definitely recommend leasing or buying from him!
Dwight and Jack were great to work with! Refreshing car-buying experience. Thanks guys!
Huge thank you to Kelly in service! I have a 2018 Volkswagen Golf (purchased at a different dealer) that went completely dead on me Sunday night. We had it towed to Auburn Volkswagen, as it was the closest dealership. Kelly from service called me early in the morning and left me a voicemail, to check in with me as the tow truck dropped it off with no notes and she didn't have an appointment for my car and wasn't sure what was needed. The tow truck also didn't tell her where they stuck the car, so she had to hunt it down (no easy task given the lot was large and it was dead so the key could not assist!). Despite no appointment, Kelly said she would squeeze it in to get it looked at that same day. She was extremely communicative and friendly, and said she'd call me as soon as she tracked it down (which she did!). Throughout the process, Kelly stayed in touch with updates, was easy to get a hold of, and she was able to get it all sorted same day (new battery). She also answered all of my questions - can't say enough good things about her responsiveness and excellent communication. She turned a very stressful experience into a very pleasant one. Huge thank you to Kelly. I will definitely recommend friends to this dealership!
An outstanding dealership from start to finish. Everything from sales to management to finance was painless, fair, and transparent. I especially enjoyed working with Luda. Extremely friendly, an easy communicator, and invested in taking care of the customer. Make sure to ask for her directly for a fantastic deal and a wonderful overall experience. I can’t recommend Luda enough.
I’ve been a long term customer of Auburn VW. They have treated me and both of my car purchases very well! My service experiences have all been stellar. Even for those rare issue that pop up. This last visit involved my sunroof leaking. They were able to get me in, replace the damaged component quickly and get me in/out fast. The team there listens closely and provides awesome follow-up service. Regular services are also a breeze. Auburn VW is worth the business. If you are ready to buy, look for Spencer Van Geisen. He will make your car buying experience a blast!
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